The Insurance Claim Process FAQ | Alliance Group

If you haven’t experienced the process of filing an insurance claim, it can seem long and complicated. Because we are professional roofing and general contractors, we are very familiar with insurance claims. Our aim is to lead our customers as much as possible through this process so you can get back to enjoying your home.


How do I start the insurance claim process?

Shingle loss due to hurricane force winds in Florida.

Shingle loss due to hurricane force winds in Florida.

Document everything as soon as possible. Take photographs and document damaged items and their value. Being thorough in this early phase will help you during the review process later on.

When you meet with a storm inspection specialist from Alliance Group, they will go over several forms with you followed by an initial inspection on your home to document the damage. After this meeting, they will get in touch with your insurance company and fill the necessary paperwork and project estimate for your claim.


What is a deductible?

A deductible is the sum of money you (the insured) needs to pay for a claim. This sum comes out of your pocket. Depending on your insurance, your deductible is either a flat rate or a percentage that was agreed upon when you purchased your insurance.


Will my claim be covered?

This can be answered by reviewing your policy coverage. You may need additional things covered such as personal property, additional living expenses, natural disasters, etc.


How long will it take to settle my claim?

This can be a wildcard because of the factors involved. The degree of damage and the insurance company’s own processing system are usually what determines the length of time for this part of the process. A field inspector may be required to visit your home as part of your claim review process. Alternatively, some insurance companies may only ask for photos of the damage. You can periodically call your insurance company, or log into your web account if available, to check your claim’s status.


What does a Private Adjuster do?

A private adjuster is a representative from your insurance company that evaluates your claim. They will analyze your insurance claim’s cost, put a value on your loss, and negotiate a dollar amount for the repair. Alliance Group’s storm inspection specialist and your insurance company’s private adjuster will meet to settle on a final agreement. The private adjuster will provide a report for the work to be completed, which will be what your contract with Alliance Group is based off.


My claim is approved, what’s next?

Gulf Lok metal panel profile installed on a home.

Because every insurance company and policy is different, this stage of the insurance claim process varies somewhat. You may receive an initial check from your insurance company towards the final settlement or you may be offered an amount on the spot. A signed client authorization form allows Alliance Group to speak to your insurance company on your behalf and receive payment directly. You may also receive a joint check for you and Alliance Group.

With your deductible, first insurance check (Actual Cash Value or ACV check) and a Notice of Commencement signed by the homeowner,  Alliance Group can begin preparations for your project. As with all projects, our office will handle the necessary permitting, ordering, and scheduling tasks. Each of these tasks can vary greatly in lead times due to things such as product availability, building department processing, human resource availability and the weather.